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Welcome to rosenthal customer service

With a little luck and patience, you can find discontinued items on Replacements.com or Ebay. We recommend that you set up a search request on these platforms for your search should you not find what you are looking for immediately.

A detailed overview of our cleaning and care instructions for all materials can be found here.

As you order online you will be able to choose if you would like to establish a customer account in order to save all your information. You are also able to register without purchase. Just click on the link “My account” in the upper right-hand corner and then on the link “Register now“.

The best way to reach our customer service is per contact form.

You can reach us by telephone on 201.804.8000.

The easiest way is to order directly at the onlineshop. Put your items in the shopping basket. Next go on to the checkout process. Here you will be able to choose the delivery and billing address as well as the method of payment and shipping.

Your complaints are welcome, because they show us where we can better ourselves in the future. Every complaint is taken seriously and confidential. If you ever have a problem with the delivery, our service team will be of service to you. Please use the contact form for those issues.

As a regular receiver of our newsletter, we give you information about hot new items, great sales, trends, and rebate offers in irregular intervals. To receive the newsletter go to the newsletter form in our shop footer and add your e-mail address. Next choose “Subscribe”. To discontinue the newsletter, choose “Unsubscribe”.

Please check if you typed your e-mail address correctly. Did you maybe use a different e-mail address in the past? Is the password correct? You need at least a 6-digit combination of letters and numbers. Possible letters are upper and/or lower case A-Z, and the numbers 0-9.

Please go to “My accountl”, located in the upper right hand corner of your screen. Click on the link ”Forgot password “ and enter your e-mail address. We will send an e-mail with an link to reset the password to your inbox.

Please go to your account, located in the upper right-hand corner of your screen. In ”My account“ you will find the menu “Change password“. Please put in your old password, enter your new password and confirm the new password. The new password must have at least a 6-digit letter/number combination.

In „My account“ you‘ll find the menu "Update profile".

Please use the contact form to notify our customer service of your wish to discontinue your account.

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