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How do I return an item?

Return Terms & Conditions:
  • Merchandise must be returned within 20 business days of receipt.
  • All merchandise must be returned unused and in its original packaging.
  • Rosenthal USA is NOT responsible for breakage or damage during transit.
  • Please fill out the return packing slip and use the return label provided.
  • Customer is responsible for freight. Suggestion: Use UPS shipping insurance.
  • In case of damaged or incorrect merchandise received, please call Rosenthal USA Customer Service within 10 business days of receipt to report & receive instructions. 1-800-596-3503