How do I return an item?

No hassle returns! You do not like what you have received? No problem, just send it back. We will gladly take back your order within 30 days of purchase. Please make sure to only return unused items.
Refunds are available when the return document accompanies the return of items with their original packaging and in a new, unused condition. To return an item please follow the instructions on your packing slip enclosed with your order or click here. (The link will lead you to our returns portal where you will be able to print out a prepaid UPS ground return shipping label. The cost of the return shipping of $4.90 will be deducted from your refund once the order has been returned to us)

In case of damaged or incorrect merchandise received, please call Rosenthal USA Customer Service within 10 business days of receipt to report & receive instructions. 1-800-596-3503

Exchanges cannot be processed online or by mail. Please return the merchandise for credit and place a new order.